Return Policy

Shipping Damage 

  • If your shipment arrives damaged, claims must be made within 5 business days to in order to file claims with shipping providers. 
  • Arrangements (where applicable) will be made to send a replacement product or parts to you.

Return Policy

  • You may return an unopened product within 30 days from the invoice date.
  • Products that have been installed or used cannot be returned due to hygiene and safety precautions. 
  • All return requests must be made to – no return will be accepted without a Return Authorization (RA) Number.
  • All products must be received by our Returns Processing Center within 15 days of receiving a Return Authorization Number. Items received after 15 days can be refused.
  • You are responsible for all shipping charges and insurance on the return shipments.
  • We will provide a shipping label for you to use – the Return Authorization (RA) Number must be written on this label. 
  • We encourage customers to use a trackable shipping method when sending products back to our warehouse. 

Defective and Warranty Claims

  • Products are covered by a one year warranty against defects in materials and workmanship for the original purchaser. Warranty excludes products that have been damaged through misuse, accidental damage, alteration, normal wear and tear, wood material and stain, or the use of corrosive or abrasive cleaning products.

PLEASE NOTE: Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.



Free shipping is valid only at and on purchases over $125. Amount applies to product selection only, not giftcards or applicable taxes. Offer is non-transferable and subject to change without notice.

*Ship to address must be a physical address (we cannot ship to a PO Box). Free shipping applies to standard ground shipments. Please contact us for additional expedited options.

Get on the bus... and save 5% on your purchase today!

Sign up for the monthly HealthCraft Group newsletter for the latest tips, stories, and exclusive deals directly to your inbox.

Happy Holidays and Happy New Year!

HealthCraft is closed for the holidays starting December 23rd

Please note – orders after December 17 may not ship until we reopen the week of January 4th

  • No products in the cart.